A note to our travellers: We are working really hard to rebook and reorganise our travellers plans. We are striving to help everybody, but need to prioritise those who were scheduled to depart within the next 14 days. For all other enquiries, we are here to help –
Find out more here.
Existing bookings update –
Find out more here.
TERMS AND CONDITIONS
Terms & Conditions
Although 'Cruisepilot - the Cruise partner of Virgin Australia' takes all care in informing members and guests of the most up to date and correct information, it remains the responsibility of clients to ensure that they are familiar with all terms and conditions relating to individual travel products, visa and immigration, health and customs requirements associated with their travel.
Following is an overview of general items for you to consider in relation to your travel, however the overview may not be absolute in its content and clients must thoroughly check all details in regard to their travel plan. Cruisepilot is happy to assist you in regard to any clarifications or other information you require.
All reservations are made in accordance with current schedules. Any change in scheduling or delays and the resulting impact on arrangements are not the responsibility of Cruisepilot.
Quotes are generally valid for 24 hours, however, please check at time of enquiry. Airfares are valid at the time of quoting only.
The amounts displayed exclude any credit card merchant fee surcharges.
Packages, cruises and flights are subject to price and schedule change without notice and subject to availability.
Terms and conditions apply to all bookings. It is the responsibility of the client to request and familiarise themselves with the terms and conditions for their particular travel.
Your booking may be cancelled if the deposit and / or final payment is not received by the required date stipulated by the supplier.
It is the responsibility of the client to ensure booking details are correct and all passenger names are correct and match passports. Name changes and booking changes incur penalties.
All government fees, port charges, surcharges and taxes are subject to change without notice until final payment is made and tickets have been issued.
Cancellation and amendment fees apply to all bookings once a deposit has been received.
It is the responsibility of the client to ensure they are aware of the latest travel advice issued by the Australian Government and the latest health information for the destinations they are travelling. Information can be found at:
The department of foreign affairs and trade:
Cruisepilot strongly recommends that clients purchase adequate travel insurance cover for their destinations.
Cruisepilot reserves the right to change the terms and conditions at any time without prior notice.
Cruisepilot is facilitated by Our Vacation Center PTY Limited, who owns the trading name: Cruisepilot
For those consumers who are Velocity members, Velocity Points will be earned by Passenger 1 on each cabin booked based on Total Sell Price of the Cabin minus the total value of (port charges, government fees, onboard gratuities & air taxes where applicable). If a group or family is booking more than 1 cabin on a sailing then Passenger 1 in each cabin must be a Velocity member to earn Points on the cost of that cabin.