Although Cruisepilot - the Cruise partner of Velocity Frequent Flyer takes all care in informing members and guests of the most up to date and correct information, it remains the responsibility of clients to ensure that they are familiar with all terms and conditions relating to individual travel products, visa and immigration, health and customs requirements associated with their travel.
Following is an overview of general items for you to consider in relation to your travel, however the overview may not be absolute in its content and clients must thoroughly check all details in regard to their travel plan. Cruisepilot is happy to assist you in regard to any clarifications or other information you require.
All reservations are made in accordance with current schedules. Any change in scheduling or delays and the resulting impact on arrangements are not the responsibility of Cruisepilot.
Quotes are generally valid for 24 hours, however, please check at time of enquiry. Airfares are valid at the time of quoting only.
The amounts displayed exclude any credit card merchant fee surcharges.
Packages, cruises and flights are subject to price and schedule change without notice and subject to availability.
Terms and conditions apply to all bookings. It is the responsibility of the client to request and familiarise themselves with the terms and conditions for their particular travel.
Your booking may be cancelled if the deposit and / or final payment is not received by the required date stipulated by the supplier.
It is the responsibility of the client to ensure booking details are correct and all passenger names are correct and match passports. Name changes and booking changes incur penalties.
All government fees, port charges, surcharges and taxes are subject to change without notice until final payment is made and tickets have been issued.
Cancellation and amendment fees apply to all bookings once a deposit has been received.
It is the responsibility of the client to ensure they are aware of the latest travel advice issued by the Australian Government and the latest health information for the destinations they are travelling. Information can be found at:
The department of foreign affairs and trade: www.dfat.gov.au.
Travel Doctor: www.traveldoctor.com.au.
Cruisepilot strongly recommends that clients purchase adequate travel insurance cover for their destinations.
Velocity Points are earned by Velocity members at a rate of 3 Points per $1 spent on the cruise fare booked through the Cruisepilot channel including the website [https://cruisepilot.com.au/], the website enquiry form or chat or phone number (1300 795 433) (the “Booking Channels”). Bonus Velocity Points are also available in addition to the standard earn rate as follows: as a Silver member you will earn a total of 4.5 Points per $1 spent; as a Gold member you will earn a total of 5.25 Points per $1 spent; and as a Platinum member you will earn a total of 6 Points per $1 spent. Any additional or other costs associated with or incidental to the cruise fare will not earn Velocity Points, including any port charges, government taxes, travel insurance, transfers, airfares, accommodation, activities, touring, food and beverage, gratuities, onboard spend or shore excursion costs.
Velocity members must provide their Velocity membership number to Cruisepilot at the time of making the reservation or within 30 days of completing their reservation. The booking name of the lead passenger must match that on the Velocity membership account. Only one Velocity member per booking (who is also the lead passenger) is eligible to earn Velocity Points. If your booking is cancelled, the booking will not be eligible to earn Velocity Points. Velocity Points will be credited to the member’s Velocity account approximately 4 weeks after the member completes their cruise.
Cruisepilot sells cruises and cruise ancillary products available via the Booking Channels. Velocity will receive a commission from Cruisepilot for each Velocity member who purchases a cruise via the Booking Channels.
Velocity will handle your personal information in accordance with its privacy policy. Cruisepilot will handle your personal information in accordance with its privacy policy.
Velocity and Cruisepilot reserve the right to change or withdraw this offer at any time.
Velocity membership terms and conditions apply.
Cruisepilot is facilitated by Our Vacation Centre Pty Ltd (OVC). ABN: 54 105 542 176. Travel licence No. 3008099.
1300 795 433